Frequently Asked Questions

Hanauma Bay Reservation Pro is operated by an independent booking agency dedicated to helping tourists and locals secure tickets to Hanauma Bay Nature Preserve. We are not affiliated with the official online reservation website of Hanauma Bay. The official site, which can be found at https://pros.hnl.info/hanauma-bay, provides comprehensive information about the preserve, including rules and regulations, and current status. For booking assistance, you can use our site, but for detailed information about the preserve itself, please visit the official website.

Absolutely, we appreciate that many of our visitors are tourists and it's not uncommon for friends or family to make reservations on behalf of someone else. Please ensure that you enter the correct name of the intended visitor when booking, as this will be used to verify their identity upon arrival.

Keep in mind, however, that the reservations are strictly non-transferable once made. This means the person whose name is on the reservation must present a valid ID along with the confirmation ticket at the admission window. No photos or copies of ID of the visitor will be accepted.

You can reserve your preferred time slots for Hanauma Bay Nature Preserve starting two or three days in advance, excluding Mondays and Tuesdays when Hanauma Bay is closed. Once you've placed an order and selected your preferred time slots, we’ll handle the rest and do our best to secure spots for you based on your preferences.

While you can technically reserve further in advance, it’s generally more practical to make reservations for the upcoming few days or weeks to ensure alignment with your travel plans.

Yes, we do charge a reservation fee of $11.98 for each ticket. Rest assured, there are no hidden costs associated with your booking.

Furthermore, our reservation fee is fully refundable in the event you cancel your reservation prior to the booking of your ticket, or if no tickets are available for your selected time slot.

A transaction fee is a charge by the payment processor (PayPal) when you make an online payment. This fee is collected by PayPal and is non-refundable. Therefore, if you cancel an order, you will receive a full refund for the order amount, but not the transaction fee.

For international commercial transactions, PayPal transaction fee is typically around 4.2% of the total payment.

After placing an order on our website and selecting your preferred time slots, there’s nothing more you need to do.

You should receive an email two days before your earliest chosen admission time, updating you on the booking status. If your reservation is successful, you will receive an email directly from the official Hanauma Bay reservation website. This email will include the visitor's name, a confirmation number, admission time, parking information, and other important details. Please read the email carefully and bring it, along with a valid ID, when visiting Hanauma Bay. The visitor will need to present these at the entrance.

If you haven't received an email about your reservation two days before your earliest chosen admission time, there could be a few reasons for this. It could be that there was a typo in your email address at the time of booking or the confirmation email might have ended up in your spam/junk folder.

Firstly, we recommend checking your spam/junk folder to ensure our confirmation email didn't land there. If you can't locate the email, please get in touch with us so we can assist you further.

You can send us a message via our Contact Us page, or alternatively, you can directly email us at contact@hanaumabay.rsvp or text us at (862) 520-7474. Please provide us with the details of your reservation, and we will do our utmost to resolve the issue promptly.

All times displayed on this site are in Hawaii Standard Time (HST).

We utilize PayPal for all of our transactions, a globally recognized and trusted payment platform. PayPal supports a wide variety of payment methods, including credit cards, debit cards, bank transfers, and even your PayPal balance.

Your payment security is of utmost importance to us. All transactions made through our website are processed via PayPal, one of the most trusted and secure payment platforms globally. This means that we do not collect, process, or store any of your payment information on our site. 

As a dedicated payment provider, PayPal adheres to the highest standards of online security. They independently handle all aspects of the payment process, including transaction processing, fund holding, and refunds. By utilizing their secure system, we ensure your payment details remain confidential and safeguarded. 

For more information on PayPal's security measures, we encourage you to visit their Security Center on their official website.

Yes, we do charge a reservation fee of $11.98 for each ticket. Rest assured, there are no hidden costs associated with your booking.

Furthermore, our reservation fee is fully refundable in the event you cancel your reservation prior to the booking of your ticket, or if no tickets are available for your selected time slot.

A transaction fee is a charge by the payment processor (PayPal) when you make an online payment. This fee is collected by PayPal and is non-refundable. Therefore, if you cancel an order, you will receive a full refund for the order amount, but not the transaction fee.

For international commercial transactions, PayPal transaction fee is typically around 4.2% of the total payment.

For orders placed through our website, there is no additional charge for making changes to your reservation or canceling your order, as long as it’s done before your tickets have been issued by the City and County of Honolulu Department of Parks and Recreation.

Please note that according to the policies established by the City and County of Honolulu Department of Parks and Recreation, all tickets booked for Hanauma Bay Nature Preserve become non-refundable once they are confirmed. Therefore, no cancellations, refunds, or changes can be processed after the tickets are issued.

We strongly encourage you to finalize your plans before confirming your booking to avoid any potential inconveniences.

You may make changes to your order yourself by logging in to our website at any time until your reservation is successfully booked. These changes are free of charge.

You can make the following changes free of charge: name, phone number, and preferred time slots. However, purchased products and email address cannot be changed by yourself. If you need to change these details, please consider canceling the existing order and placing a new one.

Please note that once tickets are issued by the City and County of Honolulu Department of Parks and Recreation, no further changes can be made to your reservation. We strongly encourage you to finalize your plans before confirming your booking to avoid any potential inconveniences.

If you need to cancel your reservation, you can do so yourself by logging in to our website at any time before your tickets have been issued. If you cancel during this period, you will receive a full refund, minus PayPal's transaction fee. For international commercial transactions, this fee is typically around 4.2% of the total payment and is collected directly by PayPal, not by us.

It's important to note that according to the policies established by the City and County of Honolulu Department of Parks and Recreation, all tickets booked for Hanauma Bay Nature Preserve become non-refundable once they are confirmed. Consequently, no cancellations or refunds can be processed post-confirmation.

We highly encourage you to ensure your plans are solidified prior to confirming your booking to avoid any potential inconveniences.

In the event of a cancellation, we will issue a full refund for your booking. However, PayPal's transaction fee is non-refundable. For international commercial transactions, this fee is typically around 4.2% of the total payment and is collected directly by PayPal, not by us.

Please note that as of October 11, 2019, PayPal's policy changed, and they no longer return transaction fees when a refund is issued. Therefore, while you'll receive a refund for your reservation, the PayPal transaction fee will be deducted.

Once we receive your cancellation request, we will process your refund within 2 business days. Please note that the actual time it takes for the refund to appear in your account is determined by PayPal, our payment platform, and your original payment method.

PayPal will issue the refund to your original payment method, and the timeframe can vary. As an example, if you've used a credit card, you can generally expect the refund to appear in your account within 5 business days. In some instances, depending on your card provider's policies, it may take up to 30 days. 

For more specific information related to your refund timing, we recommend referring to the FAQ section on PayPal's website. If you still have questions or concerns about the refund, please feel free to reach out to PayPal's customer support directly. They are best equipped to assist you with payment related inquiries.

Once we receive your cancellation request, we will process your refund within 2 business days. Please note that the actual time it takes for the refund to appear in your account is determined by PayPal, our payment platform, and your original payment method.

PayPal will issue the refund to your original payment method, and the timeframe can vary. As an example, if you've used a credit card, you can generally expect the refund to appear in your account within 5 business days. In some instances, depending on your card provider's policies, it may take up to 30 days. 

For more specific information related to your refund timing, we recommend referring to the FAQ section on PayPal's website. If you still have questions or concerns about the refund, please feel free to reach out to PayPal's customer support directly. They are best equipped to assist you with payment related inquiries.

In the event of a cancellation, we will issue a full refund for your booking. However, PayPal's transaction fee is non-refundable. For international commercial transactions, this fee is typically around 4.2% of the total payment and is collected directly by PayPal, not by us.

Please note that as of October 11, 2019, PayPal's policy changed, and they no longer return transaction fees when a refund is issued. Therefore, while you'll receive a refund for your reservation, the PayPal transaction fee will be deducted.

Your payment security is of utmost importance to us. All transactions made through our website are processed via PayPal, one of the most trusted and secure payment platforms globally. This means that we do not collect, process, or store any of your payment information on our site. 

As a dedicated payment provider, PayPal adheres to the highest standards of online security. They independently handle all aspects of the payment process, including transaction processing, fund holding, and refunds. By utilizing their secure system, we ensure your payment details remain confidential and safeguarded. 

For more information on PayPal's security measures, we encourage you to visit their Security Center on their official website.

We only store the information required to book reservations to Hanauma Bay Nature Preserve. This includes the full name of one of the ticket holders, email address, phone number, preferred time windows, and the number of people in your party. We do not collect or store your billing information, credit card information, or any other personal information.

We do not collect or store your billing information nor credit card information. Additionally, we do not store any of your personal information if you are booking a reservation for someone else; in this case, we only store the information of one of the visitors who will be visiting Hanauma Bay Nature Preserve.